Delivery

DELIVERY COSTS

Standard delivery is £4.99 and is usually delivered within 3-5 working days. We also offer free standard delivery for orders over £100.
Express delivery is £14.99 and will be delivered within 1-2 working days (for orders placed before 12 noon Monday-Friday).
For international orders please contact our distributor, Arrowfile, for a quote for postage.

HOW LONG WILL IT TAKE TO GET MY ORDER ? We process and despatch orders Monday to Friday and not at weekends or bank holidays. We aim to get your order to you as soon as possible though almost always within 2-10 days from order date. 

URGENT DESPATCH?  If your order is urgent, the only guaranteed despatch is to select one of our overnight services where we will process your order ahead of the rest (see below).  If it placed before 12 noon, we will usually send out the same business day for you where possible (but not guaranteed).  You are presented with all delivery options at checkout.

HOW DO I KNOW WHAT THE DELIVERY CHARGES ARE ?  Our system collates the products you want to order and charges accordingly. Simply put into the shopping basket any items you are considering buying and you will automatically be shown the postage options and costs. You select which option you want at the "Checkout" stage.

OPTIONAL DELIVERY INSTRUCTIONS.  At the checkout stage there is an optional field that you may use to give delivery instructions and these will be printed on the address label of your parcel. Our Courier and sometimes Royal Mail will need a signature under the service we use, but at their choice they may, at their own discretion follow your instructions. If you do use this field (for example, to "leave in the shed if out") then we cannot be responsible for any lost parcels, we cannot refund your order, and any missing items would have to be re-purchased at full cost. 

UK OVERNIGHT and EXPRESS DELIVERIES.  We have a cut off time of 12 noon Monday to Friday for same day despatch. Orders placed after this time may be despatched the following day though if your order is really urgent, please call us and we will do our best to send out your parcel.  If you are ordering a lot of items that we have to make to order, we will contact you if we cannot meet our despatch target.

  • Royal Mail Special Delivery will deliver the following working day after your order is despatched Monday to Friday for most UK postcodes.  Some regions and postcode areas will take longer to arrive (eg Northern Scotland) and we cannot guarantee the next day delivery deadline for these areas as we are in the hands of the Royal Mail. Please call us if you are unsure.
  • Any orders placed at the weekend (Saturday or Sundays) will be processed on Monday.
  • Overnight Courier services are on 24 hour delivery Monday to Friday only and may be delivered at any time up to 6pm.

INTERNATIONAL DELIVERIES

  • For international orders please contact our distributor, Arrowfile, for a quote for postage.

WHAT SHOULD I DO IF THE GOODS ARRIVED DAMAGED ?  You must inform us within 2 working days if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Claims after this time cannot usually be considered by our delivery companies so it is important to get in touch with us quickly if the parcel is damaged. Please quote your order number in all correspondence. Please retain any packaging and if it looks like it has been tampered with, please take a quick photo if you can to help us.

MISSING PARCELS

  • Occasionally parcels may go missing though this is usually out of our control so we appreciate your understanding.
  • For UK deliveries please allow 15 working days to go by after the despatch email date on all normal delivery service parcels and we will investigate your missing item.  Please get in touch within a couple of days if you have selected express or overnight delivery.